Issuing Adjustments

To issue an adjustment from Seller Center:

1. Log in to Seller Center.
2. Navigate to the Adjustments dashboard in Seller Center and search for the order by the Purchase Order Number (PO #) or Order Number. 
3. After entering the Purchase Order Number, you will see the items within that Purchase Order. Each item will be displayed on a separate line. For example, if a customer orders a television and a DVD player, each item would be displayed separately and would have to be adjusted individually. 
4. Select Adjust item under the Action column to issue the adjustment at the item level.

The following data is specified for each line item:

• Purchase Order
• Customer name
• Item Name
• SKU
• Price (Price is inclusive of Item price, shipping, taxes, or any promotions applied)
• Quantity
• Status of the order line
• Action (Link to issue adjustments)

5. Next, choose the type of adjustment. You can refund the entire amount or a partial amount. If you’re offering a partial adjustment, choose the custom option and provide the percentage or the dollar amount you want to refund from the total amount the customer paid, including tax and shipping. Once you enter the refund amount, the system automatically adjusts the tax and shipping totals for you. 

• After you successfully issue a refund, the existing refund amount will be updated and fully processed.