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Guide
Marketplace Seller Customer Care: Non-Receipt of Refund
Last updated on Nov 1, 2024
Reading time: 2 min
Overview
What to do if the customer claims they have not received their refund
If you have NOT processed the refund yet:
Process the refund (verifying first that the amounts for the item, tax, and shipping are correct and do not exceed the order total).
If you HAVE processed the refund:
- If you are integrated through a Channel Aggregator, contact them and ask them to help you process the refund.
- If you are NOT integrated through a Channel Aggregator:
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