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Guide
Contacting Partner Support From Seller Center
Last updated on Nov 4, 2024
Reading time: 5 min
In this guide:
Overview
In this guide, learn about how to contact partner support from Seller Center.
Open a Support Case in Seller Center
Method to submit a case for support
- Login to your Seller Center account using your credentials.
- Go to the Help section within the Seller Center and select Contact Support.
3. Enter a detailed description of the issue in the tool.
4. Based on your description, the tool will suggest three case categories. Choose the most appropriate one.
5. The tool will provide resources like FAQs and guides. Utilize these to resolve your issue independently.
6. Create a case. If the self-serve options don't solve your
- If unsure about the suggested categories, you can manually select a category.
- The tool provides easy access to email cases, similar to the Seller Help website.
Notes
The Seller Center contact support option is only available in English and French. Sellers who want to view and create cases in Simplified Chinese can still create cases here.
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