Walmart Canada Returns Center, operated by ReturnPro (formerly goTRG) consolidates its direct returns with any in-store returns.

FedEx will bill Walmart and Walmart will deduct the cost from sellers’ proceeds on Walmart.ca 

Yes! We have partnered with several shipping and fulfilment providers. These providers offer a wide range of products and services such as rate shopping, inventory pick & pack, freight forwarding/warehousing, and shipment consolidation. They can also provide support for issues related to carrier concerns or customer satisfaction. Take a look at Logistics and Fulfillment Solution Providers to learn more.

No. Walmart will not de-list your products and you can continue selling while on-boarding to SWW. However, Walmart needs the Country of Origin (COO) for the entire catalogue. Items will be de-listed when SWW goes live if the COO is missing and classification for corresponding items cannot be completed.

Follow the new item in-take process per your Marketplace integration. You must ensure the Country of Origin (COO) for new items is populated. Once this step is completed, notify your Walmart Account Manager of new items uploaded to trigger the classification process for new items.

Walmart does not provide shipping boxes. Sellers need to pack their own orders using boxes that best protect the product for transportation to the customer.

The Safety Data Sheet (SDS), section 14-Transport information from the manufacturer will determine the hazardous classification and DG surcharge. There should be DOT info for Ground and IATA info for air shipping. Once the sheet is provided, your account manager will provide more information about how to ship it. 

 When adding new SKUS, allow approximately 1 week for product classification and duty reports before making the items active to allow you time to update pricing correctly. For large catalogues, over 2,000 SKUs, please speak with your account manager first to estimate the turn-around time to complete the classification.

 The duty report detail is provided at a SKU level.

The rates will be reviewed on quarterly basis. 

The seller will receive weekly invoices from Purolator International for contracted shipping charges originating from US gateways, accessorials, and brokerage fees. The seller will receive weekly invoices from Livingston for Duties & Taxes. 

Obtaining a CBN generally takes 48 business hours via a broker.

Yes, a Canada business number is required. Livingston will assist with the submission and acquiring of a business number; they will submit the application on behalf of the seller.

Onboarding time will vary based upon specific Seller needs. The average start-up is 3-4 weeks.