FAQ
Item setup
How do I retire an item?
I don’t want the item on the site anymore; what should I do?
What do my items look like on the site?
How do I get my items on the site?
What does API mean?
What are the Consumer ID and Private Key, and how do I generate them?
Why is my item missing on the site?
My item has finished processing, has no errors and has inventory. Why is my item still missing on the site?
How does item matching work?
What do I do if my item has been incorrectly matched on the site?
Why is somebody else's content and imagery displayed for my item?
What if I have one or more orders for an incorrectly matched item?
How can I tell if my items have been published?
Why can’t I find my item when I search Walmart.ca?
If my item doesn't appear in the search results, can a customer still buy it?
Why does my item’s image appear to be broken on the site?
Can I upload a video instead of an image?
Is there a SKU cap limit set?
I want to report someone who is not an authorized reseller. What should I do?
My multi-pack or custom item was merged with an incorrect match. Why did this happen?
Can I add/sell gift cards?
Can I sell used books with valid ISBN number on Walmart Marketplace ?
What do I do if my feeds are getting a TIMEOUT error?
What if I get an Item Setup error due to “STRONG KEY MISMATCH”?
What if my item is UNPUBLISHED due to “TNS Reasons”?